Refund and Returns Policy

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At DIGIFORCE LLC, we strive to provide high-quality Moroccan artisan products and ensure customer satisfaction. If you are not entirely satisfied with your purchase, we are here to help.

1. Returns

Eligibility for Returns

You have [Insert Number] days to return an item from the date you received it. To be eligible for a return, your item must meet the following conditions:

  • Condition: The item must be unused, in the same condition that you received it, and in the original packaging.
  • Proof of Purchase: You must provide a receipt or proof of purchase.

Non-Returnable Items

Certain items are exempt from being returned, including:

  • Custom or personalized products
  • Perishable goods (e.g., food, flowers)
  • Sale items or gift cards

Please contact our customer service team at [Insert Email] before initiating any return to ensure your item is eligible.

2. International Shipping Returns

If you are located outside of the United States, the following return conditions apply:

  • Shipping Costs: You will be responsible for paying the return shipping costs. Shipping costs are non-refundable.
  • Customs and Duties: You may be responsible for any customs duties, taxes, or fees imposed by your country during the return shipment.

Note: We recommend using a trackable shipping service or purchasing shipping insurance for international returns. We are not responsible for lost or delayed return shipments.

3. Refunds

Once we receive your returned item and inspect its condition, we will notify you via email. You will be informed whether your refund is approved or rejected.

If approved, your refund will be processed, and the credit will be automatically applied to your original method of payment within [Insert Number] business days.

Late or Missing Refunds

  • If you haven’t received your refund yet, first check your bank account or credit card statement.
  • Then contact your bank or credit card provider, as processing times can vary.
  • If you’ve done this and still have not received your refund, please contact us at [Insert Email].

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [Insert Email] and send your item to:

DIGIFORCE LLC
315 West Kentucky Avenue, Franklin, KY 42134-1805 United States

For international exchanges, you will be responsible for paying the shipping costs.

5. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at [Insert Email] with the following information:

  • A description of the issue
  • Photos of the damage or defect

We will review your claim and arrange for a replacement or a refund, depending on the circumstances.

6. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at [Insert Email] with your order details and reason for the return.
  2. Return Authorization: Once we approve your return, we will provide instructions on how to ship the item back to us.
  3. Ship the Item: Return the item using a trackable shipping service and keep your receipt as proof of return.

7. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves, we will send the refund to the gift giver.

8. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

DIGIFORCE LLC
315 West Kentucky Avenue, Franklin, KY 42134-1805 United States
Email: contact@traditionalcrafts.net
Phone: +12702903304